Two plans. No lock-in.

Kaptured accepts MP3, WAV, M4A and MP4 files, or audio recorded directly through your browser's microphone — there's nothing to convert or prepare first. Most recordings from a phone's voice memo app, a laptop's built-in mic, or a dedicated recorder will work without any extra steps. If you're recording live inside Kaptured, the app captures and processes the audio automatically once you stop the recording, so uploading and recording end up going through exactly the same transcription pipeline.

Kaptured is built for natural, conversational speech rather than rigid commands, and typically transcribes clear audio with around 98% accuracy. Background noise, overlapping voices, and strong accents can affect that figure, which is why the transcript is always shown alongside the audio so you can quickly check anything that looks off. Names, dates, addresses and numbers are given extra weight during processing, since those are the details your triggers rely on most — a missed word in a sentence matters far less than a missed date.

No. Every detected trigger — an email, a calendar invite, a CRM update — lands in your control panel as a draft first, tagged to the exact line in the transcript it came from. You can approve it as-is, edit the details if the transcription picked up a name or date slightly wrong, or dismiss it entirely if it wasn't actually meant as a task. Nothing sends, books, or updates a record anywhere until you've reviewed and approved it, and every action — approved or dismissed — stays in your history.

Yes. Audio and transcripts are encrypted in transit using the latest TLS standards, and access to them is controlled per user — on the Business plan, per role as well, so a client-facing recording doesn't need to be visible to everyone on the team. You decide what a trigger is allowed to do, whether that's drafting an email or writing to a connected CRM, and every action Kaptured takes is logged with a timestamp so there's always a record of what happened and when. Recordings can be deleted at any time, and deletion removes the underlying audio file as well as the transcript.

Yes — there's no lock-in contract on either plan. You can upgrade from Starter to Business the moment you need a second user or a CRM integration, or downgrade or cancel at any point if your needs change, and billing simply adjusts from your next cycle. There's no cancellation fee and no minimum term, and any recordings or transcripts you've already captured stay accessible and exportable even after you cancel.